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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bayleigh Vincent

October 23, 2026

5  out of  5
rating by Bayleigh Vincent
"Madison at State Farm is amazing! She is friendly, professional, and truly cares about helping people find the right insurance coverage for their needs. She makes the process easy to understand and is always happy to answer questions. I highly recommend Madison to anyone looking for insurance and someone they can trust. She’s the best!"
We responded:
"Bayleigh, thank you for the fantastic review! We’re always here to support you with your insurance needs in Fort Smith. "
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Eli Roberts

October 23, 2026

5  out of  5
rating by Eli Roberts
"Madison is incredibly helpful, knowledgeable, and friendly! She goes above and beyond to make sure you understand your options and feel confident in your coverage. Highly recommend Madison!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Ashleigh Reed

October 23, 2026

5  out of  5
rating by Ashleigh Reed
"I must say that Madison was so incredibly easy to work with!! I especially appreciate how patient she was with me and answered every question I threw at her—and I ask a LOT of questions! She definitely knows what she is doing!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Fort Smith. "
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Traci Garner

October 23, 2026

5  out of  5
rating by Traci Garner
"Madison is such a joy to work with! She is kind, thoughtful and caring!"
We responded:
"Thank you so much for the 5 stars, Traci! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Kendall Alexander

October 23, 2026

5  out of  5
rating by Kendall Alexander
"Madison has been extremely helpful in walking us through the process of changing our policy over to Stage Farm!"
We responded:
"Thank you so much for the 5 stars, Kendall! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Elizabeth Alexander

September 30, 2026

5  out of  5
rating by Elizabeth Alexander
"Madison has been so wonderful in walking me through all the options and taking time to explain them thoroughly so that all my questions get answered!"
We responded:
"Thank you so much for your 5-star review! We’re thrilled to hear that Madison was wonderful in guiding you through all your options and taking the time to explain everything thoroughly. Your feedback means a lot—thanks for choosing us!"
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Kimberly Qualls

September 17, 2026

5  out of  5
rating by Kimberly Qualls
"I had a great experience talking to Madison about my coverage! Excited about saving some money!"
We responded:
"Thank you so much for the 5-star review! We’re thrilled you had a great experience with Madison and that you’re excited about saving money on your coverage. If you ever have questions or need any help along the way, we’re here for you!"
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Wynema I Clark

September 17, 2026

5  out of  5
rating by Wynema I Clark
"Madison answered my questions and took good care of us!"
We responded:
"Thank you so much for the 5-star review! We’re thrilled to hear Madison answered your questions and took great care of you. We truly appreciate your trust and hope to see you again soon! ⭐️"
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T Adams

September 16, 2026

5  out of  5
rating by T Adams
"Had the pleasure of speaking with Madison. She was extremely knowledgeable and so easy to talk to. She made searching for the right fit quick and painless!! 100% recommend!"
We responded:
"Thank you so much for the wonderful 5-star review! We’re thrilled to hear you had a great experience with Madison—especially that she was knowledgeable, easy to talk to, and made the search quick and painless. We truly appreciate your recommendation and hope to assist you again soon! ⭐️"
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Cade Williamson

September 16, 2026

5  out of  5
rating by Cade Williamson
"Madison is very helpful and knowledgeable"
We responded:
"Thank you for the 5-star review! We’re so glad to hear Madison is helpful and knowledgeable—your feedback means a lot. We hope to see you again soon! ⭐️"
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Rylee Huie

September 16, 2026

5  out of  5
rating by Rylee Huie
"Madison Alexander has been very helpful with our Home and Auto insurance."
We responded:
"Thank you for the 5-star review! We’re so glad to hear Madison Alexander has been very helpful with your Home and Auto insurance. We truly appreciate your trust and look forward to continuing to help you! ⭐️"
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Colten Talley

September 16, 2026

5  out of  5
rating by Colten Talley
"Madison is the best!!"
We responded:
"Thank you so much for the 5-star review! We’re thrilled to hear that Madison is the best—she’ll be so excited to know you had a great experience. We appreciate your support! ⭐⭐⭐⭐⭐"
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Ben Hopkins

September 14, 2026

5  out of  5
rating by Ben Hopkins
"Madison Alexander was extremely knowledgeable and helpful."
We responded:
"Thank you so much for your 5-star review! We’re thrilled to hear that Madison Alexander was extremely knowledgeable and helpful. We truly appreciate your support, and we look forward to assisting you again in the future!"
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Sara Mullens

September 10, 2026

5  out of  5
rating by Sara Mullens
"If you’re looking for great customer service this is the place, Madison was so friendly!"
We responded:
"Thank you so much for the 5-star review! We’re thrilled to hear you received great customer service—Madison will be happy to know you appreciated her friendliness. We look forward to serving you again!"
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Andra Alexander

September 9, 2026

5  out of  5
rating by Andra Alexander
"I had a great experience working with Madison! She did an excellent job helping me with my auto insurance and made the entire process easy and stress free. She was very responsive and took time to make sure I understood my coverage and options! I definitely recommend Keith Hurst State Farm & Madison!"
We responded:
"Thanks so much for your 5-star review! We’re thrilled to hear you had a great experience with Madison while getting your auto insurance. She truly cares about being responsive and taking the time to explain your coverage and options clearly—so you feel confident every step of the way.

We really appreciate your recommendation of Keith Hurst State Farm & Madison!"
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Lara Owings

September 4, 2026

5  out of  5
rating by Lara Owings
"If you like saving money, excellent customer service, and getting the proper coverage needed for your home and vehicles then Keith Hurst State Farm is the one to call! Tonya has gone above and beyond to meet ALL of my needs and expectations! The rest of the staff there and Keith have been absolutely fantastic since we switched to them! If I could give 10 stars I would!"
We responded:
"Thank you so much for your wonderful review! We truly appreciate your kind words and are thrilled to hear that Tonya went above and beyond to make sure you had the right coverage for your home and vehicles.

It means a lot that you’ve had such a great experience with the entire team at Keith Hurst State Farm. We’re grateful you chose us—and we’re here whenever you need anything. Thanks again for the 10-star rating! ⭐️"
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Angie Graves

May 7, 2026

5  out of  5
rating by Angie Graves
"Excellent customer service. They answered every question down to the details. So glad I switched to them."
We responded:
"Thank you for the amazing review, Angie! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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R Lafoon

April 13, 2026

5  out of  5
rating by R Lafoon
"Fast and reliable"
We responded:
"Thank you for the amazing review, Rodney! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Brian Maguire

February 27, 2026

5  out of  5
rating by Brian Maguire
"Quick and easy!"
We responded:
"Thank you for the great review! We’re glad the process was quick and easy, and we’re happy we could help with your property and vehicle insurance needs. We appreciate you choosing Keith Hurst State Farm!"
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Tonya Lane

January 12, 2026

5  out of  5
rating by Tonya Lane
"I have known Keith Hurst for over 25 years, closer to 30, and he is a great friend and State Farm agent. If you're in the Fort Smith area and have the chance to stop in and chat for a minute, you won't regret it. He is a man of many interests and you'll walk out feeling refreshed. I have all of my sweet granddaughters insured with him and all of my policies with him as well. The office is always on top of things and Carson has got to be the most efficient person in the world."
We responded:
"Thank you so much for your kind and thoughtful review! We're truly grateful to have such a long-standing relationship with you and to be entrusted with protecting your sweet granddaughters and all your policies. Keith and the entire team, including Carson, work hard to provide excellent service and make every visit a positive experience. It's wonderful to hear that you feel refreshed after stopping by—building those personal connections means a lot to us. We look forward to continuing to serve you for many more years to come!"
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Amber McKinzie

November 24, 2025

5  out of  5
rating by Amber McKinzie
"Keith and his staff were very thorough and professional. I would definitely recommend them to anyone looking for new insurance."
We responded:
"Thank you for your kind words and recommendation! We're glad to hear that Keith and the team provided thorough and professional service. It means a lot to us, and we're always here to help with any insurance needs you or your friends may have in the future. We appreciate your trust!"
Profile photo of Cherie Kirkpatrick

Cherie Kirkpatrick

October 27, 2025

5  out of  5
rating by Cherie Kirkpatrick
"It was important to me to find an agency that was customer service friendly... I wanted to find a reason to stay with State Farm..Ive had State Farm Insurance since 1972. Keith Hurst was friendly, knowledgeable and answered my questions.. I look forward to working with him and his staff in the future..I highly recommend his Agency."
We responded:
"Thank you so much for your wonderful review and for your long-standing loyalty to State Farm since 1972! We're honored that you chose our agency and that Keith and the team were able to provide the friendly, knowledgeable service you were looking for. We look forward to continuing to serve you and earning your trust for many years to come. Your recommendation means a great deal to us!"
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Scott Alden

October 23, 2025

1  out of  5
rating by Scott Alden
"I didnt know Keith could be so rude, hollered at me on phone. I've contacted him several times about my rates going up, ive switched companies and im so glad I dont have to pay those high rates anymore. I thought he was a professional, man was I wrong!! I've been a customer with State Farm over 10yrs, I was happy when Whitney and Jason were agents . And then this guy took over, and my rates went through the roof. They're nice when you dont ask questions, then they hollar at you!! Bye bye State Farm!!"
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Lisa Crawford

October 1, 2025

5  out of  5
rating by Lisa Crawford
"It was a pleasant experience. They worked with me to get me the best rate possible."
We responded:
"Thank you for your kind words! We're glad to hear you had a pleasant experience and that we could help you secure the best rate possible. We appreciate your support and look forward to assisting you again in the future!"
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Tyler Noetzol

August 15, 2025

5  out of  5
rating by Tyler Noetzol
"Josh Schneider is a top tier agent! Completely walked me through the sign up process, explained every detail to me and helped me save money. Highly recommend anybody check him out!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Josh provided you with exceptional service and guided you through the process with such care. Your recommendation means a lot to us, and we're glad Josh could help you save money. If you ever need anything else, don’t hesitate to reach out!"